Worcester Senior AdvisorVna Care Network is a Medicare-certified home health agency based at 67 Millbrook Street, 500 North in Worcester, MA 01606. Medicare first certified it in 1966, 60 years ago. Medicare rates its quality of patient care at 3 out of 5 stars, level with the Massachusetts average of 3. It trails the Massachusetts average on 2 of the measures Medicare publishes and beats it on none.
What is Vna Care Network's Medicare record?
| Agency | Vna Care Network |
|---|---|
| Address | 67 Millbrook Street, 500 North, Worcester, MA 01606 |
| Phone | (800) 728-1862 |
| Medicare provider number (CCN) | 227098 |
| Ownership | Non-Profit |
| Medicare-certified since | 07/01/1966 |
How does Vna Care Network score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Vna Care Network. It is better than the Massachusetts average on 0 and worse on 2.
| Measure | Vna Care Network | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 98.7% | 96.5% | 96.6% | About the same |
| Got better at walking or moving around | 84% | 86.7% | 88.6% | About the same |
| Got better at getting in and out of bed | 88.5% | 89.2% | 89.8% | About the same |
| Got better at bathing | 86.5% | 88.7% | 90.7% | About the same |
| Breathing improved | 87.7% | 89.9% | 91.5% | About the same |
| Got better at taking medicines correctly | 81.1% | 85.3% | 88.3% | Worse |
| Medication issues addressed on time | 93.5% | 94.4% | 94.4% | About the same |
| Flu shot status checked | 58.1% | 64.6% | 63.3% | Worse |
| Met expected function at discharge | 77.2% | 78.1% | 71.7% | About the same |
| Falls with major injury (lower is better) | 0.9% | 1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.4% | 0.2% | 0.2% | About the same |
Where it trails: flu shot status checked and got better at taking medicines correctly.
What do patients say about Vna Care Network?
82% of surveyed patients said they would definitely recommend Vna Care Network, based on 1279 completed surveys. The Massachusetts average is 77%.
| Survey question | Vna Care Network | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 90% | 87% | 89% | Better |
| Team communicated well | 85% | 83% | 86% | About the same |
| Team discussed medicines, pain and home safety | 81% | 83% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 85% | 83% | 85% | About the same |
| Would definitely recommend the agency | 82% | 77% | 79% | Better |
Do Vna Care Network's patients end up back in the hospital?
Medicare rates Vna Care Network better than the national rate on: patients who went home and stayed home after care ended and preventable hospital stays during care.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 92.6% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.1% |
| Preventable hospital stays during care | Better Than National Rate | 8.6% |
Which home health services does Vna Care Network provide, and which does it not?
Vna Care Network reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Vna Care Network? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Worcester-area ZIP codes does Vna Care Network serve?
Vna Care Network tells Medicare it serves 71 ZIP codes in Worcester and the rest of Worcester County, out of 235 in total.
- 01005
- 01031
- 01068
- 01074
- 01420
- 01430
- 01434
- 01440
- 01451
- 01452
- 01453
- 01462
- 01473
- 01501
- 01503
- 01504
- 01505
- 01506
- 01507
- 01510
- 01516
- 01518
- 01519
- 01520
- 01522
- 01523
- 01524
- 01525
- 01527
- 01529
- 01532
- 01534
- 01535
- 01536
- 01537
- 01540
- 01541
- 01542
- 01543
- 01545
- 01550
- 01560
- 01561
- 01562
- 01564
- 01566
- 01568
- 01569
- 01570
- 01571
- 01581
- 01583
- 01588
- 01590
- 01602
- 01603
- 01604
- 01605
- 01606
- 01607
- 01608
- 01609
- 01610
- 01611
- 01612
- 01740
- 01745
- 01747
- 01756
- 01757
- 01772
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Vna Care Network before starting care?
Ask who sorts out the medication list
81.1% of patients got better at taking their medicines correctly (Massachusetts average 85.3%). Ask whether a nurse reconciles every prescription at the first visit and who sets up the pill organizer.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Worcester, MA?
These Medicare-certified agencies are also based in or near Worcester.
- Aveanna Home Health — 4.5 of 5 stars
- Aveanna Healthcare — 2.5 of 5 stars
- Acclaim Home Health Care, Inc — 3 of 5 stars
- Complete Vna — 3 of 5 stars
- Loyal Home Care Services — 2.5 of 5 stars
- Century Homecare LLC — 1.5 of 5 stars
All Medicare-certified home health agencies in Worcester and the rest of Worcester County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Vna Care Network Medicare-certified?
Yes. Vna Care Network is certified by Medicare under provider number 227098 and has been since 1966. Original Medicare pays certified agencies directly for covered home health care.
What is Vna Care Network's Medicare star rating?
3 out of 5 for quality of patient care. The Massachusetts average is 3. Its patient survey rating is 3 out of 5.
Does Vna Care Network provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
