Worcester Senior AdvisorLoyal Home Care Services is a Medicare-certified home health agency based at 425 Lake Ave, N, Suite 102 in Worcester, MA 01605. Medicare first certified it in 2012, 14 years ago. Medicare rates its quality of patient care at 2.5 out of 5 stars, below the Massachusetts average of 3. It trails the Massachusetts average on 7 of the measures Medicare publishes and beats it on none.
What is Loyal Home Care Services's Medicare record?
| Agency | Loyal Home Care Services |
|---|---|
| Address | 425 Lake Ave, N, Suite 102, Worcester, MA 01605 |
| Phone | (617) 964-2489 |
| Medicare provider number (CCN) | 227543 |
| Ownership | Proprietary |
| Medicare-certified since | 01/06/2012 |
How does Loyal Home Care Services score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Loyal Home Care Services. It is better than the Massachusetts average on 0 and worse on 7.
| Measure | Loyal Home Care Services | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 83.9% | 96.5% | 96.6% | Worse |
| Got better at walking or moving around | 83.3% | 86.7% | 88.6% | Worse |
| Got better at getting in and out of bed | 67.6% | 89.2% | 89.8% | Worse |
| Got better at bathing | 87.3% | 88.7% | 90.7% | About the same |
| Breathing improved | 66.7% | 89.9% | 91.5% | Worse |
| Got better at taking medicines correctly | 86.1% | 85.3% | 88.3% | About the same |
| Medication issues addressed on time | 89.7% | 94.4% | 94.4% | Worse |
| Flu shot status checked | 60.7% | 64.6% | 63.3% | Worse |
| Met expected function at discharge | 30.6% | 78.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 1.3% | 1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it trails: met expected function at discharge, breathing improved and got better at getting in and out of bed.
What do patients say about Loyal Home Care Services?
79% of surveyed patients said they would definitely recommend Loyal Home Care Services, based on 27 completed surveys. The Massachusetts average is 77%.
| Survey question | Loyal Home Care Services | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 83% | 87% | 89% | Worse |
| Team communicated well | 81% | 83% | 86% | About the same |
| Team discussed medicines, pain and home safety | 82% | 83% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 71% | 83% | 85% | Worse |
| Would definitely recommend the agency | 79% | 77% | 79% | About the same |
Do Loyal Home Care Services's patients end up back in the hospital?
Medicare could not calculate hospital-use measures for Loyal Home Care Services: the number of patient episodes was too small to report.
Which home health services does Loyal Home Care Services provide, and which does it not?
Loyal Home Care Services reports offering skilled nursing, physical therapy, occupational therapy, speech therapy and home health aide. It does not report offering medical social work.
| Service | Offered by Loyal Home Care Services? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | No |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Worcester-area ZIP codes does Loyal Home Care Services serve?
Loyal Home Care Services tells Medicare it serves 37 ZIP codes in Worcester and the rest of Worcester County, out of 56 in total.
- 01420
- 01436
- 01452
- 01453
- 01501
- 01507
- 01515
- 01516
- 01519
- 01520
- 01522
- 01524
- 01527
- 01535
- 01536
- 01537
- 01545
- 01550
- 01560
- 01562
- 01570
- 01571
- 01581
- 01583
- 01585
- 01590
- 01602
- 01603
- 01604
- 01605
- 01606
- 01607
- 01608
- 01609
- 01610
- 01611
- 01612
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Loyal Home Care Services before starting care?
Ask what 'done' looks like
30.6% of patients reached the level of function Medicare expected by discharge (Massachusetts average 78.1%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask about breathing and oxygen management
66.7% of patients had less shortness of breath by the end of care (Massachusetts average 89.9%). If the diagnosis is COPD or heart failure, ask how the nurse monitors breathing between visits.
Ask about transfer training
67.6% of patients improved at getting in and out of bed (Massachusetts average 89.2%). Ask whether the therapist will train the family member who does the lifting, not only the patient.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve Worcester, MA?
These Medicare-certified agencies are also based in or near Worcester.
- Complete Vna — 3 of 5 stars
- Century Homecare LLC — 1.5 of 5 stars
- Aveanna Home Health — 4.5 of 5 stars
- Acclaim Home Health Care, Inc — 3 of 5 stars
- Vna Care Network — 3 of 5 stars
- Aveanna Healthcare — 2.5 of 5 stars
All Medicare-certified home health agencies in Worcester and the rest of Worcester County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Loyal Home Care Services Medicare-certified?
Yes. Loyal Home Care Services is certified by Medicare under provider number 227543 and has been since 2012. Original Medicare pays certified agencies directly for covered home health care.
What is Loyal Home Care Services's Medicare star rating?
2.5 out of 5 for quality of patient care. The Massachusetts average is 3.
Does Loyal Home Care Services provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy and home health aide.
