Worcester Senior AdvisorComplete Vna is a Medicare-certified home health agency based at 287 Grove Street, Suite 254 in Worcester, MA 01605. Medicare first certified it in 2015, 11 years ago. Medicare rates its quality of patient care at 3 out of 5 stars, level with the Massachusetts average of 3. Its strongest result against the Massachusetts average is flu shot status checked; its weakest is got better at walking or moving around.
What is Complete Vna's Medicare record?
| Agency | Complete Vna |
|---|---|
| Address | 287 Grove Street, Suite 254, Worcester, MA 01605 |
| Phone | (508) 244-1530 |
| Medicare provider number (CCN) | 227602 |
| Ownership | Proprietary |
| Medicare-certified since | 04/29/2015 |
How does Complete Vna score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Complete Vna. It is better than the Massachusetts average on 4 and worse on 1.
| Measure | Complete Vna | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 95.9% | 96.5% | 96.6% | About the same |
| Got better at walking or moving around | 81.3% | 86.7% | 88.6% | Worse |
| Got better at getting in and out of bed | 86.7% | 89.2% | 89.8% | About the same |
| Got better at bathing | 86.1% | 88.7% | 90.7% | About the same |
| Breathing improved | 94.1% | 89.9% | 91.5% | Better |
| Got better at taking medicines correctly | 82.6% | 85.3% | 88.3% | About the same |
| Medication issues addressed on time | 92.9% | 94.4% | 94.4% | About the same |
| Flu shot status checked | 84.7% | 64.6% | 63.3% | Better |
| Met expected function at discharge | 81.7% | 78.1% | 71.7% | Better |
| Falls with major injury (lower is better) | 0% | 1% | 0.9% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: flu shot status checked, breathing improved and met expected function at discharge.
Where it trails: got better at walking or moving around.
What do patients say about Complete Vna?
Medicare has not published patient survey results for Complete Vna. The survey is only reported once an agency has enough completed responses, so smaller and newer agencies often have none. That is a gap in the record, not a mark against it.
Do Complete Vna's patients end up back in the hospital?
Medicare rates Complete Vna better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 85.7% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.3% |
| Preventable hospital stays during care | Same As National Rate | 11.3% |
Which home health services does Complete Vna provide, and which does it not?
Complete Vna reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Complete Vna? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Worcester-area ZIP codes does Complete Vna serve?
Complete Vna tells Medicare it serves 60 ZIP codes in Worcester and the rest of Worcester County, out of 90 in total.
- 01005
- 01068
- 01331
- 01366
- 01368
- 01420
- 01430
- 01434
- 01436
- 01440
- 01453
- 01462
- 01473
- 01475
- 01501
- 01503
- 01504
- 01505
- 01506
- 01510
- 01515
- 01516
- 01519
- 01520
- 01522
- 01523
- 01524
- 01527
- 01529
- 01532
- 01534
- 01535
- 01536
- 01537
- 01540
- 01543
- 01545
- 01560
- 01562
- 01564
- 01568
- 01569
- 01581
- 01583
- 01585
- 01588
- 01590
- 01602
- 01603
- 01604
- 01605
- 01606
- 01607
- 01609
- 01610
- 01612
- 01747
- 01756
- 01757
- 01772
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Complete Vna before starting care?
Ask how often the therapist actually comes
81.3% of its patients got better at walking or moving around, against 86.7% across Massachusetts. Ask how many physical therapy visits a week the plan includes and whether the same therapist comes each time.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Worcester, MA?
These Medicare-certified agencies are also based in or near Worcester.
- Loyal Home Care Services — 2.5 of 5 stars
- Century Homecare LLC — 1.5 of 5 stars
- Aveanna Home Health — 4.5 of 5 stars
- Acclaim Home Health Care, Inc — 3 of 5 stars
- Vna Care Network — 3 of 5 stars
- Aveanna Healthcare — 2.5 of 5 stars
All Medicare-certified home health agencies in Worcester and the rest of Worcester County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Complete Vna Medicare-certified?
Yes. Complete Vna is certified by Medicare under provider number 227602 and has been since 2015. Original Medicare pays certified agencies directly for covered home health care.
What is Complete Vna's Medicare star rating?
3 out of 5 for quality of patient care. The Massachusetts average is 3.
Does Complete Vna provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
