Worcester Senior AdvisorOverlook Hospice Services is a Medicare-certified hospice based at 88 Masonic Home Road, Davenport Bldg, 2ND FL in Charlton, MA 01507. It has been certified since 2005. It cares for about 35 patients on an average day, making it a small hospice. It scores 9 out of 10 on Medicare's Hospice Care Index; the Massachusetts average is 9.2. Family caregivers rate it 4 out of 5 stars. The index flags 4 areas where it is worse than the Massachusetts average, starting with gaps in nursing visits longer than 7 days.
What is Overlook Hospice Services's Medicare record?
| Hospice | Overlook Hospice Services |
|---|---|
| Address | 88 Masonic Home Road, Davenport Bldg, 2ND FL, Charlton, MA 01507 |
| Phone | (508) 765-1515 |
| Medicare provider number (CCN) | 221565 |
| Ownership | Non-Profit |
| Medicare-certified since | 11/09/2005 |
How does Overlook Hospice Services score on Medicare's Hospice Care Index?
Overlook Hospice Services scores 9 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Massachusetts average it is better on 0 of the indicators below and worse on 4.
| Indicator | Overlook Hospice Services | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 56.3% | 52.9% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 9.1% | 9.4% | 7.3% | About the same |
| Patients discharged alive after 180 days or more (lower is better) | 40.9% | 36.4% | 37.4% | Worse |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 6.8% | 8.3% | 8.5% | About the same |
| Live discharge followed by death in hospital (lower is better) | 9.1% | 2.7% | 2.1% | Worse |
| Nurse minutes per routine home care day | 14.1 min | 14 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 8.7% | 8.6% | 9.6% | About the same |
| Patients visited by a nurse in the last 3 days of life | 89% | 93.3% | 89.3% | Worse |
Separately, 86.4% of its patients received all seven recommended care steps at admission (Massachusetts average 95.5%) and 51.2% were visited by a nurse or social worker on at least two of their last three days (Massachusetts average 67.5%).
What do families say about Overlook Hospice Services?
88% of family caregivers said they would definitely recommend Overlook Hospice Services; the Massachusetts average is 85%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Overlook Hospice Services | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team always communicated well | 85% | 81% | 82% | Better |
| Team always provided timely help | 84% | 77% | 78% | Better |
| Team always treated the patient with respect | 93% | 91% | 91% | About the same |
| Right amount of emotional and spiritual support | 91% | 91% | 91% | About the same |
| Patient always got help for pain and symptoms | 82% | 76% | 76% | Better |
| Caregivers rated the hospice 9 or 10 | 86% | 82% | 83% | Better |
| Would definitely recommend the hospice | 88% | 85% | 85% | Better |
Where does Overlook Hospice Services deliver care, and to whom?
63% of overlook hospice services's care is delivered at home and its largest patient group by diagnosis is cancer (28%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| At home | 63% |
| In a nursing facility | 26% |
| In a skilled nursing facility | 10% |
| In assisted living | 1% |
| Other locations | 1% |
| Primary diagnosis | Share of patients |
|---|---|
| Cancer | 28% |
| Dementia | 22% |
| Heart and circulatory disease | 22% |
| Other conditions | 12% |
| Respiratory disease | 10% |
| Stroke | 7% |
Which Worcester-area ZIP codes does Overlook Hospice Services serve?
Overlook Hospice Services tells Medicare it serves 39 ZIP codes in Worcester and the rest of Worcester County.
- 01031
- 01037
- 01068
- 01083
- 01092
- 01501
- 01506
- 01507
- 01515
- 01516
- 01518
- 01519
- 01520
- 01524
- 01527
- 01529
- 01531
- 01535
- 01540
- 01542
- 01545
- 01550
- 01560
- 01562
- 01566
- 01570
- 01571
- 01585
- 01590
- 01602
- 01603
- 01604
- 01605
- 01606
- 01607
- 01609
- 01610
- 01611
- 01612
What should you ask Overlook Hospice Services before choosing it?
Ask how often the nurse visits
56.3% of Overlook Hospice Services's patients went more than seven days without a nursing visit at some point, against 52.9% across Massachusetts. Ask for the planned visit schedule in writing and who decides when it changes.
Ask how eligibility is reviewed
40.9% of its live discharges came after six months or more of care (Massachusetts average 36.4%). Ask how often the doctor recertifies eligibility and what support is offered if a patient is discharged.
Ask who will be there at the end
89% of its patients had a nurse visit in the last three days of life (Massachusetts average 93.3%). Ask how visits change when death is close and whether someone can stay through the night.
Ask how fast they can admit
Ask how soon after the call a nurse can come out, including evenings and weekends, and how quickly medications and equipment arrive.
All Medicare-certified hospices in Worcester and the rest of Worcester County
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Overlook Hospice Services Medicare-certified?
Yes. Overlook Hospice Services is certified by Medicare under provider number 221565 and has been since 2005.
What is Overlook Hospice Services's Hospice Care Index score?
9 out of 10 in the current Medicare data. The Massachusetts average is 9.2.
How large is Overlook Hospice Services?
It cares for about 35 patients on an average day.
