Worcester Senior AdvisorPivot Point Homecare Services LLC is a Medicare-certified home health agency based at 112 Turnpike Road, Ste 303 in Westborough, MA 01581. Medicare first certified it in 2014, 12 years ago. Medicare rates its quality of patient care at 4.5 out of 5 stars, above the Massachusetts average of 3. Its strongest result against the Massachusetts average is got better at walking or moving around; its weakest is met expected function at discharge.
What is Pivot Point Homecare Services LLC's Medicare record?
| Agency | Pivot Point Homecare Services LLC |
|---|---|
| Address | 112 Turnpike Road, Ste 303, Westborough, MA 01581 |
| Phone | (508) 873-1358 |
| Medicare provider number (CCN) | 227588 |
| Ownership | Proprietary |
| Medicare-certified since | 05/13/2014 |
How does Pivot Point Homecare Services LLC score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Pivot Point Homecare Services LLC. It is better than the Massachusetts average on 5 and worse on 3.
| Measure | Pivot Point Homecare Services LLC | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Started care on time | 94.5% | 96.5% | 96.6% | About the same |
| Got better at walking or moving around | 100% | 86.7% | 88.6% | Better |
| Got better at getting in and out of bed | 100% | 89.2% | 89.8% | Better |
| Got better at bathing | 100% | 88.7% | 90.7% | Better |
| Breathing improved | 100% | 89.9% | 91.5% | Better |
| Got better at taking medicines correctly | 95.7% | 85.3% | 88.3% | Better |
| Medication issues addressed on time | 85.9% | 94.4% | 94.4% | Worse |
| Flu shot status checked | 66.5% | 64.6% | 63.3% | About the same |
| Met expected function at discharge | 48.8% | 78.1% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.6% | 1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.7% | 0.2% | 0.2% | Worse |
Where it stands out: got better at walking or moving around, got better at bathing and got better at getting in and out of bed.
Where it trails: met expected function at discharge, medication issues addressed on time and new or worsened pressure ulcers.
What do patients say about Pivot Point Homecare Services LLC?
60% of surveyed patients said they would definitely recommend Pivot Point Homecare Services LLC, based on 50 completed surveys. The Massachusetts average is 77%.
| Survey question | Pivot Point Homecare Services LLC | Massachusetts average | U.S. average | vs. Massachusetts |
|---|---|---|---|---|
| Team gave care in a professional way | 81% | 87% | 89% | Worse |
| Team communicated well | 75% | 83% | 86% | Worse |
| Team discussed medicines, pain and home safety | 77% | 83% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 71% | 83% | 85% | Worse |
| Would definitely recommend the agency | 60% | 77% | 79% | Worse |
Do Pivot Point Homecare Services LLC's patients end up back in the hospital?
Medicare rates Pivot Point Homecare Services LLC better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 98.4% |
| Preventable hospital stays during care | Same As National Rate | 11.3% |
Which home health services does Pivot Point Homecare Services LLC provide, and which does it not?
Pivot Point Homecare Services LLC reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Pivot Point Homecare Services LLC? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Worcester-area ZIP codes does Pivot Point Homecare Services LLC serve?
Pivot Point Homecare Services LLC tells Medicare it serves 30 ZIP codes in Worcester and the rest of Worcester County, out of 98 in total.
- 01420
- 01453
- 01462
- 01501
- 01503
- 01510
- 01520
- 01523
- 01524
- 01532
- 01534
- 01545
- 01564
- 01571
- 01581
- 01602
- 01603
- 01604
- 01605
- 01606
- 01607
- 01608
- 01609
- 01610
- 01740
- 01745
- 01747
- 01756
- 01757
- 01772
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Pivot Point Homecare Services LLC before starting care?
Ask what 'done' looks like
48.8% of patients reached the level of function Medicare expected by discharge (Massachusetts average 78.1%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask how medication problems reach the doctor
When a medication problem was found, Pivot Point Homecare Services LLC followed up with the doctor on time in 85.9% of cases (Massachusetts average 94.4%). Ask who makes that call and how quickly.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
All Medicare-certified home health agencies in Worcester and the rest of Worcester County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Pivot Point Homecare Services LLC Medicare-certified?
Yes. Pivot Point Homecare Services LLC is certified by Medicare under provider number 227588 and has been since 2014. Original Medicare pays certified agencies directly for covered home health care.
What is Pivot Point Homecare Services LLC's Medicare star rating?
4.5 out of 5 for quality of patient care. The Massachusetts average is 3. Its patient survey rating is 2 out of 5.
Does Pivot Point Homecare Services LLC provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
