Worcester Senior AdvisorBrookside Rehabilitation and Healthcare Center is a 81-bed Medicare- and Medicaid-certified nursing home at 11 Pontiac Avenue in Webster, Massachusetts. CMS gives Brookside Rehabilitation and Healthcare Center an overall rating of 2 out of 5 stars, based on CMS data as of October 1, 2026.
What is Brookside Rehabilitation and Healthcare Center's Care Compare rating?
CMS gives Brookside Rehabilitation and Healthcare Center an overall rating of 2 out of 5 stars; its health inspection rating is 3, staffing 4 and quality measures 1, each out of 5.
| Measure | Value |
|---|---|
| Overall rating (CMS) | 2 of 5 |
| Health inspection rating (CMS) | 3 of 5 |
| Staffing rating (CMS) | 4 of 5 |
| Quality measures rating (CMS) | 1 of 5 |
| Certified beds | 81 |
| Ownership type (CMS) | For profit - Limited Liability company |
| Operator chain (CMS) | Ephram Lahasky (22 facilities) |
| Legal business name | Crystal Rehab & Nursing Llc |
| First certified for Medicare/Medicaid | July 1, 1990 |
| CMS certification number | 225483 |
What deficiencies has CMS recorded at Brookside Rehabilitation and Healthcare Center?
July 30, 2025 is the date of Brookside Rehabilitation and Healthcare Center's latest standard health inspection in CMS's data, and that cycle produced 12 cited deficiencies.
The previous standard survey was on May 2, 2024. The Worcester County median for the latest cycle is 6, so Brookside Rehabilitation and Healthcare Center sits above the local middle. In Massachusetts the Department of Public Health conducts these surveys for CMS.
CMS reports no fines and 0 payment denials in its three-year window.
What do staffing and turnover look like at Brookside Rehabilitation and Healthcare Center?
CMS's staffing data credits Brookside Rehabilitation and Healthcare Center with 3.99 nurse hours per resident day, higher than the Worcester County median of 3.72; RN time is 0.67 hours, higher than the Worcester County median of 0.50.
Total nursing-staff turnover is 39.3% (about the same as the Worcester County median of 39.0%), and 0 administrators have left in the CMS measurement period. For context, MassHealth's payment rules use a standard of 3.58 nursing hours per resident per day; CMS's payroll-based figure of 3.99 is measured differently, so treat the comparison as a prompt for questions rather than a verdict.
How many residents live at Brookside Rehabilitation and Healthcare Center?
CMS reports an average of 67 residents a day in Brookside Rehabilitation and Healthcare Center's 81 certified beds, about 83% full against a county median of 87%.
A home running near capacity may have a waiting list for long-term beds even when short-stay rehab beds open up; a home with many empty beds may be easier to enter but deserves questions about why. Ask which units have openings and whether long-term and rehab residents share a floor.
Which nursing homes are closest to Brookside Rehabilitation and Healthcare Center?
With 81 certified beds it is smaller than the county median of 124; the closest other certified home is Lanessa Extended Care in Webster, in the same ZIP code, rated 1 of 5 by CMS.
| Residence / provider | Miles away | CMS overall rating | Certified beds | Nurse hours / resident / day | Deficiencies cited |
|---|---|---|---|---|---|
| Lanessa Extended Care 751 School Street, 01570 | 0.0 | 1 of 5 | 96 | 3.02 | 16 |
| Webster Manor Rehabilitation & Health Care Center 745 School Street, 01570 | 0.0 | 2 of 5 | 135 | 3.45 | 14 |
| Overlook Masonic Health Center 88 Masonic Home Road, 01507 | 8.6 | 4 of 5 | 181 | 4.42 | 4 |
| Southbridge Rehabilitation & Health Care Center 84 Chapin Street, 01550 | 9.7 | 2 of 5 | 144 | 3.20 | 5 |
| Life Care Center of Auburn 14 Masonic Circle, 01501 | 10.3 | 3 of 5 | 154 | 3.72 | 5 |
Which hospitals are near Brookside Rehabilitation and Healthcare Center?
Brookside Rehabilitation and Healthcare Center sits in Webster; the nearest hospital with an emergency department in CMS's data is UMass Memorial Health Harrington Hospital, about 9.7 miles away in a straight line, and the local Aging Services Access Point is Tri-Valley, Inc. at (508) 949-6640.
The next closest hospital is Saint Vincent Hospital at about 14.9 miles; distances are straight lines, not drive times.
What questions does Brookside Rehabilitation and Healthcare Center's record raise?
Start with the questions its own record raises: ask to see the statement of deficiencies and plan of correction for the 12 deficiencies cited on July 30, 2025.
- Nursing turnover of 39.3% is above the county median; ask how many aides on each shift come from staffing agencies.
- CMS records a resident council here; ask when it meets and whether families can attend.
- If MassHealth may pay later, confirm Brookside Rehabilitation and Healthcare Center keeps residents who convert from private pay to MassHealth, and how the $72.80 monthly personal needs allowance is handled.
